Privacy Policy for SMS & Email Communications

Effective Date: August 18, 2025

The Self-Care Practice: Psychological Services, PLLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including through our website and SMS text messaging services.

1. Information We Collect

When you interact with us, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Service interest (e.g., therapy, training)

  • How you heard about us

  • Any information you choose to include in a message field

We also use Google Analytics to help us understand website traffic and usage. This may involve the use of cookies or similar technologies.

2. How We Collect Information

We collect information directly from you when you:

  • Submit a contact form on our website

  • Communicate with us by phone, SMS, or email

  • Engage with our services (including billing and scheduling)

3. How We Use Information

We use the information you provide in order to:

  • Confirm or remind you of appointments

  • Provide scheduling updates and service communications

  • Share training and program information

  • Send marketing or promotional messages (only with your consent)

  • Manage billing and payments

4. Sharing of Information

We do not sell or rent your personal information.

Your information may be stored or processed through trusted third-party service providers that help us operate our business, including:

  • Grasshopper (SMS and phone communications)

  • HubSpot (CRM and marketing)

  • QuickBooks (billing and invoicing)

These providers may only use your information to perform services on our behalf.

Text messaging opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

5. SMS Communications & Opt-Out

If you provide your phone number, you consent to receive SMS messages from us for appointment reminders, scheduling, service updates, training information, and promotions.

  • Opt-Out: To stop receiving text messages, reply with STOP or UNSUBSCRIBE at any time. You will not receive additional messages unless you opt back in.

  • Message and data rates may apply.

6. Data Security

We use appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.

7. Data Retention

We retain your personal information until you request deletion.

8. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at:

  • Email: info@theselfcarepractice.com

  • Phone: (646) 963-9929

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”